Terms & Conditions

1. These terms, and who they are with

These terms form a binding agreement between you and Statement Converter, operating from New Delhi, India, which provides the Statement Converter statement conversion service through the website, the converter and the API. Creating an account, or converting a statement without one, means you accept them.

The privacy policy forms part of these terms and governs personal data. Where the two documents differ on the handling of personal data, the privacy policy prevails.

2. Eligibility and your account

You must be at least 18 years old and able to enter a contract. If you use the service for a firm or company, you confirm you are authorised to accept these terms on its behalf, and "you" then means that entity.

You are responsible for the accuracy of the details on your account, for keeping your password confidential, and for everything done through your account. Seats are counted per plan: a login may not be shared beyond the number of members your plan allows. Tell us promptly if you believe your account has been used without your authority.

3. The service

The service converts bank statement PDFs into spreadsheet and accounting formats. Each plan carries a monthly page allowance, stated on the pricing page. A page means one page of the PDF as your bank produced it, irrespective of how many transactions it carries. The allowance resets on your billing date and unused pages do not carry over.

Supported banks, formats and features are those listed on the site at the time. We may add to them, and we may withdraw one where a bank changes a format we can no longer read reliably. Where a withdrawal materially reduces what you are paying for, clause 17 applies.

4. Your files and your output

Statements you upload and the sheets produced from them remain yours. We claim no ownership of either.

You grant us a limited, non-exclusive licence to store, process and transmit an uploaded file strictly to the extent needed to produce the output you have asked for and to make it available to you. That licence covers nothing else — it does not extend to training models, analysis, disclosure or any other purpose — and it ends when the file is deleted under the retention periods in the privacy policy.

You confirm that you are entitled to upload each statement, whether it is your own or a client's whose books you keep, and that you hold whatever authority or consent that requires. We cannot verify this and do not attempt to; it rests with you.

5. Conversion by AI models

Extraction is performed by artificial intelligence models, which read the pages of a statement to identify transactions, dates, amounts and balances. Where a model is operated by a third-party provider, pages are transmitted to that provider for that purpose alone, under terms that prohibit training on the content. The privacy policy lists the processors involved.

AI extraction is probabilistic, not deterministic. Identical input will usually produce identical output, but we do not warrant that it will, and the quality of the result depends on the quality of the file you supply.

AI models make mistakes. A figure can be misread, a row dropped, a date or a debit and credit swapped, and the output can look entirely plausible while being wrong. You must therefore verify every converted sheet against the source statement before you use it. We are not liable for any loss arising from unverified output — clause 6 sets out your obligation to check and clause 15 the limits of our liability.

6. Accuracy, and what you must still check

We work to make conversion accurate, and where a statement carries a closing balance the output can be reconciled against it. That catches a great deal. It is not a guarantee. A statement can be malformed, a scan can be unreadable, a bank can change its layout without telling anyone, and a model can misread a figure.

You are solely responsible for reviewing converted output before relying on it. Do not file a return, submit a statement of accounts, advance credit or sign anything on the strength of a sheet you have not checked against the source PDF. We provide a conversion tool. We do not provide accounting, tax, audit, legal or financial advice, and nothing the service produces is such advice.

7. Acceptable use

You may not:

• upload a statement you have no right to read, or personal data you are not entitled to disclose to us;
• resell, sublicense or otherwise make the service available to anyone outside your account, or use one account to serve another business;
• share a login beyond the seats your plan allows;
• script, scrape or automate the website; automated access belongs on the API, on the plans that include it, within any documented rate limit;
• attempt to breach, overload, disrupt or probe the service or the accounts of others, or circumvent an allowance, a rate limit or a paywall;
• reverse-engineer, decompile or attempt to derive the source of the service, except to the extent that restriction is unenforceable by law;
• upload malware, or anything unlawful under Indian law.

8. Plans, billing and renewal

Plans are billed in advance, monthly or yearly, at the price shown on the pricing page when you subscribe. Prices are inclusive of taxes where stated; where a tax is charged separately it appears on the invoice.

A subscription renews automatically at the end of each billing period, at the same interval, until it is cancelled. You may cancel at any time from your account or through the contact page. Cancellation takes effect at the end of the period already paid for: it stops the next charge, and does nothing to the files or output you already have.

Changing plan works in both directions. An upgrade takes effect immediately and is charged prorated for the remainder of the period; a downgrade takes effect at the next renewal. We may change prices, and will give at least 30 days' notice before a change applies to your renewal; if you do not accept it, cancel before that renewal.

9. Refunds and cancellation

• Monthly plans. A monthly subscription may be refunded in full if you ask within 7 days of the charge. The refund applies whether or not you converted anything in that period. On refund, the subscription ends and access stops.
• Yearly plans. A yearly subscription is not refundable, in whole or in part, and is not refunded pro rata on cancellation. A year is sold at a discount to the monthly price in exchange for the commitment, and that discount is the consideration for it. Cancelling a yearly plan stops the next year's charge and leaves access running until the paid period ends. If you are not sure the service suits your bank or your workflow, take a month first.

We charge nothing to cancel. Where a refund is due it is made to the original payment method, through the payment provider named in clause 10, within seven working days of approval; how long it then takes to appear is a matter for your bank or card issuer.

Nothing in this clause limits any right you have under the Consumer Protection Act, 2019 in respect of a service that is deficient, defective or not as described. Where such a right applies, it applies regardless of the windows above.

10. Payments and the merchant of record

Payments are taken by Dodo Payments, which acts as merchant of record for the service. Dodo Payments is therefore the seller on your invoice, issues that invoice, and handles payment processing, tax collection where applicable, refunds and chargebacks. Its buyer terms apply to the payment transaction itself; these terms govern your use of the service.

Card details are collected and held by the payment provider and never reach us. If a charge fails or is reversed, we may suspend the account until it is settled. Raising a chargeback in place of asking us for a refund is likely to suspend the account while it is investigated.

11. Availability and support

We aim to keep the service available and to fix what breaks, but we do not offer a guaranteed uptime level, and none should be inferred from these terms. Planned maintenance is kept short and, where it will interrupt conversion, announced in advance where we reasonably can.

Support is provided by email on every plan, and at priority on the plans that say so. Support covers the service; it does not extend to your accounting, your filings or the contents of your statements.

12. Suspension and termination

We may suspend or terminate an account that breaches these terms — statements uploaded without the right to read them, an attack on the service, an unpaid charge, or use that endangers other accounts. Where the problem is one you can fix, we will say what it is and give you a reasonable chance to fix it first. Where the breach is serious or unlawful, suspension may be immediate.

You may close your account at any time. On termination by either side, access ends and stored files and output are deleted under the retention periods in the privacy policy. Clauses 6, 13, 14, 15, 16 and 18 survive termination.

13. Intellectual property

The service, the software behind it, the website and the Statement Converter name and marks are ours and remain ours. These terms grant you a right to use the service on the plan you pay for, and nothing more. You may use and redistribute the output of your own conversions freely — it is derived from your data, and we assert no rights over it.

If you send us feedback or a suggestion, we may act on it without obligation or payment. Feedback is not treated as confidential.

14. Disclaimer of warranties

The service is provided on an "as is" and "as available" basis. To the extent permitted by law, we exclude all warranties, conditions and representations not expressly stated in these terms, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement.

We do not warrant that the service will be uninterrupted, that every bank format will be read correctly, or that converted output will be free of error. Clause 6 sets out what you must do about that.

15. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, nor for loss of profit, revenue, goodwill, business or data, nor for any penalty, interest or professional cost arising from a filing, return or decision made on converted output that was not checked against the source statement.

Our total aggregate liability arising out of or in connection with these terms or the service, whether in contract, tort or otherwise, is limited to the fees you paid us in the twelve months immediately preceding the event giving rise to the claim.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence.

16. Indemnity

You will indemnify us against any claim, demand, penalty or cost brought by a third party — including a person whose statement you uploaded, or a regulator — arising from your breach of these terms, from your use of the service, or from your having uploaded a statement you were not entitled to upload. We will tell you promptly of any such claim and will not settle it without consulting you.

17. Changes to the service and these terms

We may change these terms. Where a change materially affects your rights or what you pay, we will update the date at the top of this page and tell account holders directly rather than quietly editing it, at least 30 days before it takes effect. Continuing to use the service after that means the new terms apply. If you do not accept a change, cancel before it takes effect; clause 9 governs whether anything is refunded.

18. Governing law and jurisdiction

These terms are governed by the laws of India. The courts at New Delhi, India have exclusive jurisdiction over any dispute arising from them, save that either party may seek urgent injunctive relief in any competent court.

If any clause is held unenforceable, the rest continues in force. A failure to enforce a term is not a waiver of it. You may not assign these terms without our consent; we may assign them on a sale or reorganisation of the business, on notice to you.

19. Grievances and contact

Complaints about the service, a charge or a refund may be raised through the contact page, or with our Grievance Officer:

The Grievance Officer
Statement Converter
[email protected]
New Delhi, India

We acknowledge complaints within 48 hours and aim to resolve them within 30 days. Complaints about personal data follow the procedure in section 14 of the privacy policy.